Frequently Asked Questions
Where is Blondis New York and Luna Lucci Professional Hair Care Brands made?
Blondis New York and Luna Lucci Professional Hair Care Brands is manufactured in New York, United States.
What form of payment do you accept?
We accept all major forms of credit card including Visa, Mastercard, American Express, Discover Diners Club, Maestro and JCB. We also accept Amazon Payment, PayPal, Apple Pay. We process all orders through our SSL secured shopping cart. We do not see or store your credit card information.
How do I place an order?
You can place an order by emailing us at blondislunacustomerservice@gmail.com Also you may place an order directly on our website by following the instructions below: Add an item to your shopping cart by clicking the “Add to Cart” button on the item’s product page.
Click on “Cart” at the top right corner of our website to review your cart, add specific order notes if necessary.If you are done shopping, click on “checkout” and follow the instructions until your order has been confirmed. You’ll know your order is complete when you see our Order Confirmation page with your order number.
How will I know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an email confirmation with an order number and summary of your order.
How can I review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Luna Lucci and will include order numbers and confirmation dates.
How can I track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also email Customer Service for assistance tracking your order.
How much is the shipping cost?
We offer free shipping within the USA in all orders over $50. Other orders vary depending on your location. Please check our Shipping & Return Policy for a detailed breakdown of our shipping costs. If you have any questions in regards to the shipping, do not hesitate to contact us.
Do you ship internationally?
Blondis New York and Luna Lucci Professional Hair Care Brands is proud to ship internationally delivering quality products all over the world. You can refer to our Shipping Policy for all additional shipping details.
What if my item is damaged?
You will be eligible for a replacement if your item arrives damaged or breaks within the 14 days grace period after you have received your item from our courier service. Allow us a few days to investigate, we will send a replacement if necessary.
Please send us the following details at: blondislunacustomerservice@gmail.com
-
Order Number
-
Full Name used to place the order
-
Email address used to place the order
-
Pictures of the damaged item
Can I purchase Luna Lucci Products in the Luna Lucci Salon?
Yes Luna Lucci Products are available to purchase in their Salon in Manhattan New York.
Does Blondis New York and Luna Lucci Professional Hair Care Brands test on animals?
We are happy to confirm that Blondis New York and Luna Lucci Professional Hair Care Brands has no animal testing in all of their products.
What are the steps necessary to carry Blondis New York and Luna Lucci Professional Hair Care Brands in my salon?
At Blondis New York and Luna Lucci Professional Hair Care Brands, we are proud of our selective distribution to luxury salons nationwide. Blondis New York and Luna Lucci Professional Hair Care Brands provides the best professional care and salon experience. If you are interested in joining our elite group of salons, please email us at blondislunacustomerservice@gmail.com
Have you changed your formulas or prices?
Our formulas, ingredients and packaging are exactly the same; only our prices vary based on the country. As a professional hair care brand worldwide, Blondis New York and Luna Lucci Professional Hair Care Brands offers high quality, efficacy and performance.
How do I use my discount code?
Enter your discount code in the “apply coupon code” section during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately. Remember discount code will not work on sale items.
Where is Blondis New York and Luna Lucci Professional Hair Care are made?
Blondis New York and Blondis New York and Luna Lucci Professional Hair Care Brands Products are manufactured in New York, United States.
How do I place an order?
You can place an order by emailing us at blondislunacustomerservice@gmail.com or call 917-261-2350 Also you may place an order directly on our website by following the instructions below: Add an item to your shopping cart by clicking the “Add to Cart” button on the item’s product page.
Click on “Cart” at the top right corner of our website to review your cart, add specific order notes if necessary.If you are done shopping, click on “checkout” and follow the instructions until your order has been confirmed. You’ll know your order is complete when you see our Order Confirmation page with your order number.
Do the Blondis New York and Luna Lucci Professional Hair Care Brands test on animals?
Absolutely NOT. Our brands do not test on animals.
What are the steps necessary to carry these brands in my salon?
We are proud of our selective distribution to luxury salons nationwide. Both brands provide the best professional care and salon experience. If you are interested in joining our elite group of salons, please email us at blondislunacustomerservice@gmail.com
Have you changed your formulas or prices?
Our formulas, ingredients and packaging are exactly the same; only our prices vary based on the country. As a professional and international hair care brands, Blondis New York and Luna Lucci Professional Hair Care Brands offer high quality, efficacy and high performance at all times.